How It Works

RIDER APPLICATION

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DRIVER APPLICATION

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rider-register

LOGIN & REGISTRATION

Users, both riders and drivers, can register into the Apps via Email, Facebook, Linkedin or Gmail Account and add their contact and personal info.

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ACCOUNT VERIFICATION

ACCOUNT VERIFICATION

In order to keep personal info secured and to avoid registering of fake profiles we provide a two-step verification process. Riders and Drivers will need to verify their Mobile Numbers via OTP received by SMS and also their email accounts via verification link sent to their email account.

APPLICATION MENU _ rider

APPLICATION MENU

A quick & user friendly way to access all features of the apps. Wallet Balance will show on top along with the Settings icon.

APPLICATION MENU _ driver
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BOOK A TRIP

Rider selects his Pickup Location, Destination Address (optional), selects Car Type, Payment Mode & Requests a Driver. The Rider can type the Pickup Location and Destination Address (optional) or can manually drag & pin them on the Map. Rider then needs to select the Car Type from the available Car Types and also the Mode of Payment (Cash or Credit Card). Upon this the Approximate Fare for the trip will be shown. An animated arrow line will show up from the pickup point till location when the start and destination address is set.

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OPTION TO ADD DESTINATION LATER

Riders may opt not to enter the destination address before booking a ride or may want to change the destination address while they are already on trip inside the car.

Each time a Rider changes the destination, the Driver has right to reject or accept it. Once the Driver is on-line, the System will be able to send him ride requests made by the riders in his range. If a driver has more than one car, he will get an option to select the Car he is going to drive now.

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Once the Ride Request button is clicked by Rider, the request is immediately submitted in the App and is sent to all the Drivers in the Range of X Miles/KM’s.

All the Drivers in the range of X Miles/KM’s will receive a notification on their mobile with a countdown screen. They will have option to Accept or Reject/Ignore the incoming ride Request. They will also see the Pickup Location & Destination Address of the requested ride before they can accept the ride.

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ARRIVING DRIVER

As soon as the Driver accepts the ride, he will see rider’s pickup location on Map. Then he will drive to the pickup location and mark the status as “Arrived”.
The Driver can view the Rider’s detail and can also contact via SMS or phone call if he wants to ask for directions, etc.
Once the Driver accepts the ride, Rider will see Driver’s Detail on screen and see that he is coming to pick him & can also track driver on the map.
Rider can also Call or SMS Driver, Share the Ride detail on Social Networks or Cancel the Trip if he wants to.

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INTERNAL CHAT BETWEEN RIDER AND DRIVER

AND VOIP CALL OPTION

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DRIVER ARRIVED

Driver will mark ride status as “Arrived” once he has arrived to the pickup location. A notification will show up on the screen as soon as the Driver has arrived at the pickup location.

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TRIP STARTED

Driver can Slide the button to start the Trip once the Rider is in the car and ready for the trip. At this point, the Rider will receive a notification that the Trip has begun.

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CALL EMERGENCY

In-case of emergency or any unfortunate event, the Driver or Rider can contact police on a single click or can click on send message button. Upon this, their exact location with help message will be sent to their 5 contacts.

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SHOP/STOP/EAT WHILE RIDING

  • This is a very unique and useful feature that allows people to “pause” their trips along the way. This means that a user will be able to stop to buy items or to eat while their trip is on.
  • When the Rider wants to stop the ride in the middle of the trip, they can ask the driver to “Pause” the ride in the middle of the trip. During this “pause” time, the Rider will be charged a separate waiting fee.
  • This means that the trip charge and the waiting charge will be calculated separately and then added cumulatively in the invoice at the end of the trip.
  • This gives the users fair and unbiased billing each time a trip has been put on hold.
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The Driver can restart the Trip once Rider is back in the vehicle. The Rider will get a notification that his Trip has been resumed.

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TRIP COMPLETED

Once the vehicle has reached the destination, the Driver can slide the button to end the trip. Upon this, the Rider will see in-app notification that the Trip is completed.

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INVOICE SUMMARY

  • Once the ride is completed, the invoice summary will be displayed on the Driver’s screen.
  • Upon clicking on “Collect Payment” button, the money will be AUTO deducted from the Credit Card of the Rider.
  • The Rider can choose to pay by cash, so he will hand over cash to the Driver. If he needs to pay cash, he will see a notification asking him to pay Cash.
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  • The Driver can also rate the Rider.
  • Rider sees the invoice detail on his screen with breakdown. Upon payment from rider’s credit card, the rider will see a notification that the money was deducted from his Credit Card.

TIP FEATURE

  • Rider can Tip the Driver.If the Rider Tip’s Driver via Credit Card, he needs to enter the Tip amount which will be processed from his Credit Card.
  • The App Owner will not get any commission on the Tip amount. The Tip will be listed on invoice but no Tax or Commission will be levied on it.
  • If the tip is given in Cash, it will not appear on the invoice or reports.
TIP FEATURE
car-rental

CAR RENTALS

  • This is a unique new feature that allows your customers to book completely chauffeured rides for a particular duration of time for a stipulated distance.
  • Find a “Rent a Car” option on the screen. To rent a car, click on that button.
  • Quick book options from given packages
  • Choice of vehicles as per seating capacity
  • Choose the duration of your convenience

You will now come to a page that will request you to fill in details of your Pick Up location, Cab Type and the Hour wise package. Once the choice is made, the user will be shown the inclusive of the package and the fixed fare for the same. Prices per unit of distance and per unit of time after exceeding the chosen package will be also be shown here.

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  • When the choice is made by the user a request is sent out to the Drivers.
  • All drivers who match the requirement in the area get the request.
  • The request page shows a timer to accept the request along with other details of the ride requested.
  • Once the driver accepts this request, the job is theirs.
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HAIL RIDE

Let’s say a Driver is available for a ride and is driving an empty car. And some passenger just hails at him and want to hire him for a ride. The driver can simply click on Hail Ride Option on the Map and add the destination address. Upon this the fare estimate will be calculated and route will be shown on the map. The driver will start the ride and complete the ride in systematic way. The whole ride will be traced and an invoice will also be prepared at the end. This way drivers can take rides from passengers who may not have Rider App on their phone and still keep storing invoices, ride routes and other details in the System.

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BOOK A TRIP
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CAR POOL AND BOOK FOR SOMEONE ELSE FEATURES

  • Book for Someone Else – Book A Ride for your family or friends!Book a ride for someone who does not have the application and wants to do the trip.This feature allows the User to select the contact details of someone else and request for the ride.When the driver will accept the request the another user will be notified by SMS about their trip.
CAR POOL
  • Car Pooling – Share ride with other people and save money.
  • The carpooling feature will allow multiple people to book rides in the same car.
  • The Rider can simple select the “Pool” option and book a “seat” instead of booking the whole car.
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  • The request also includes details such as how many passengers have booked the ride, what is the pickup location and what is the end destination.
  • There is a timer which flashes on when the request is sent out.
  • The driver is supposed to accept the request within the flashed time; otherwise the request will be automatically declined.
  • Once the details are put in, the app sends out a request to all the drivers in the vicinity.
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Once the driver reaches the pickup location of the passenger, they will have to update that on the application. The Rider immediately gets a notification that reads, “Your Trip has Begun.

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When the driver begins the ride, he will get to see the “drop” location of the first person that he must drop. The map navigation will be available for the first drop location, then once that drop is made, the driver will be able to move on to the next drop location. The Rider will receive the notification “Your Trip has been completed”.

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invoice

An invoice is generated at the end of the trip with the exact details of the trip. This invoice is sent and visible on both the Rider and the Driver apps.

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CORPORATE RIDES

Create your Business Profile. This feature will allow the User to create their own Corporate profile.In case the Rider is traveling for official purposes, he or she can use this profile to make a booking for the ride. The user will get all expense reports, ride details, fare, bills and other expenses in the form of an email on their official ID. If they are booking a personal ride, they can use their normal/personal profile in order to make the booking. The rider will have to select their organization when making the profile. After this, a request for verification is sent across to the Organization. Once the organization has verified the profile, the corporate profile is verified and successfully registered.

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The Riders will now be able to make a booking for all their professional or work related travel using these profiles.Rider can choose between the Business profile and personal profile while booking the Ride. After choosing the Business Profile, Rider can choose the purpose of choosing Business Profile like Travel to Airport etc..

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CONDITIONS TO START A TRIP

  • Rider first needs to set the pickup location. Adding Destination location is optional.
  • If the destination address is set, the estimated fares will be displayed.
  • All available vehicles in the X Km/Miles range will be displayed on the map.
  • Driver will need to become Online in order to make his vehicle available for accepting Rides.
  • If he has more than 1 vehicles/cars, he will need to select the one that he is driving today
CONDITIONS TO START A TRIP

  • Rider gets notified if any surcharge is going to be applied on his Ride.
  • Surcharge can be perk time extra charge or night charges, etc.
  • The Administrator sets the surcharges from Admin panel.

SURCHARGE & RIDE LATER FEATURE

A rider can book a ride for a later time also. Let’s say he wants to book a ride to the Airport at 2AM. In this case, he doesn’t have to remember and book a ride at 1.45AM. He can simply schedule the booking for later and the system will Auto Post the ride request at 1.45AM to all drivers in the range of pickup location.

AIRPORT RIDES/SURCHARGE

The Airport Surcharge feature will enable you to add a surcharge amount to all the Rides coming from the airport or going to the airport.

The Admin can Geo-fence the area around the airport. When this is done, if a ride originates from within that area or if the drop location falls within that geo-fenced area, the app will automatically add a surcharge value to the ride.

HOW TO CANCEL A TRIP

  • Rider & Driver can cancel the booked Trip (once the driver has accepted the ride request and before he picks-up the rider).
  • If a Rider cancels the ride five minutes after booking the ride, he will have to pay an amount of cancellation charges. The cancellation fees will be deducted form his Credit Card.
  • Cancellation fees is optional and is set by Administrator.

X TO Y LOCATION

This is a specification that allows the admin to keep a fixed flat rate for a trip from a fixed point A to a fixed point B. For e.g. the admin can choose to keep a flat fare of ‘X’ in between the airport and the railway station which will not vary owing to anything. These two points can also be two cities.

TOLL CALCULATION

Our Apps Carsmartt calculates the Toll that may come on the route.

The Toll charges gets added to the invoice of the Trip.

HANDICAP ACCESSIBILITY

If your Drivers have vehicles with Handicap Accessibility, they tick the option as YES in their Profile Screen and thus they will be preferred for Rides requested by Handicap Riders
(Optional – can be turned ON/OFF from Administrator Panel)

GENDER BASED RIDES

  • Using this feature, we make our company safer for Woman Travellers.
  • Woman Riders will be able to prefer Woman Drivers for their Rides. In this case, firstly all Woman Drivers will be preferred and if there is no woman Driver in vicinity, male drivers will be requested for the ride.

CHILD SEAT PREFERENCE

  • This is a feature that can be used to provide a special facility for people traveling with a child.
  • In order to enable this feature, the driver has to mention in the application while setting up details about their vehicle, that they have“child seat” accessibility in the car.
  • If the User is traveling with a child, they will have to go to the “preferences” section of the application. When the User clicks on “Preference”, they will find 3 options. They must select “Prefer Vehicle with Child Seat Accessibility”.

WAYBILL

  • Waybill generation in Driver’s App. Waybill is necessary when the ride is in process and cops would stop the car for any reson and want to know information about the ride.
  • The driver can show the waybill which will list all detail of the ride except financial detail.

MANAGE VEHICLES

Driver can upload & manage his documents like License and NOC form the App itself. Carsmartt will get notified when the documents are uploaded so they can be verified. Driver’s can also manage detail of their vehicles and it’s documents.

  • Riders & Drivers can manage their Credit Card information through this screen. The card detail is NOT stored in the APP or in the App’s database. It’s stored in the safe vault of the Payment Gateway Company.

PAYMENT

  • Users can also scan their Card.
  • Riders and Drivers can fund their wallets too.
  • Commission of Cash Rides gets deducted from Driver’s Wallet.

SCAN CREDIT CARD FOR PAYMENT

  • This is a very useful feature to have in the application.
  • With the help of Stripe, the users will no longer be required to fill in their credit card details in the application.
  • The Stripe feature will then be able to get card details and receive payment for the app automatically.

YOUR TRIPS

  • Riders & Drivers can view all his past rides (rides history) and also upcoming trips
  • Upon taping on the trip list, the Rider can see details and invoice about past trips.
  • Upon taping on date on calendar, Driver will be able to view summary of that day including Total earnings, Average Ratings, Completed Trips). And can then click on any Trip to view it’s detail and invoice.

STATISTICS

Driver can view their trips and earnings in the graphical/statistical  format

MY WALLET

Drivers and Riders can fund their wallet by using their Credit Card.

All transactions made through the wallet with details are displayed in the Wallet Section.

EDIT PROFILE

Rider & Driver can manage their profile details like Photo, Name, Email Address, Mobile number, Preferred Language, Preferred Currency and Places from their Profile Page. They can change their password from Change Password Screen.

INVITE FRIENDS

Riders & Drivers can invite their friends to join the app. They can simply click on Invite Friends and their Referral Code along with invitation message will be sent to their selected contacts through WhatsApp, Gmail, Skype, Facebook, etc.

EMERGENCY/PANIC BUTTON

  • Safety is a main concern in our business. Our Panic/Emergency Button takes care of this problem. Driver & Rider can simply click on panic icon while on ride if they sense any threat or danger. Immediately a SMS will be sent to their Emergency Contacts with their real time location. And if they want, they can even contact their local Police on a single click.
  • Up to 5 emergency contacts can be added to your list

HEAT VIEW

Heat View Page will list current & last few hours demand of Rides on the map. The areas with high demand of Riders will be highlighted on map. The Driver can take advantage of this and go to areas that have high demand of Rides.

RIDER & DRIVER FEEDBACK

  • Rider can provide feedback for Driver for each Ride.
  • Driver can provide feedback for Rider for each Ride.
  • All feedback will be listed in the Apps.

SUPPORT MENU, LIVE CHAT & ABOUT US

  • There will be information Pages on the Apps.

CONTACT US & HELP

  • Riders and Drivers can contact Carsmartt through the Contact Us Page.