Payment Process

We want to protect our drivers from fake rider accounts which results is spending gas and time. That’s why we integrated two-step verification and validation of the payment method for the requested trip amount.

How this works?

The rider sets the desired destination point, vehicle type and payment type. At this point the trip gets estimated and no matter which payment method is chosen the rider’s credit card will get authorized. This means the estimate fare amount will be frozen on your credit card.
After the trip finished we do the capture according to the real fare price shown in the invoice.

We must stress out that different people use different banks and they have different sms system. So some of the banks may not recognize the authorization process as separate from the capture so you may receive 2 SMS saying that you got charge. Don’t panic you haven’t been charged twice and if you check your transaction you will see that there is only one payment done in 2 steps: first authorizing the amount and then capturing the amount from the invoice. If they don’t match, we refund you the difference (if the invoice price was lower that the pre-calculated amount when requesting a trip) or charge you additionally for the remaining amount(if the invoice price was higher that the pre-calculated amount when requesting a trip).

When the authorization become canceled?

Authorization amount will be removed typically within 5-7 business days, and your card won’t actually be charged.

An authorization caused an overdraft?

If you have questions about overdraft fees, contact your bank directly.

I didn’t take a ride but i see a charge. Why this happened ?

This is an authorization, not a charge. Carsmartt uses temporary authorizations to confirm your payment method. The authorization is not a process payment but may show on your bank statement.