Payment Process

We want to protect our drivers from fake rider accounts which results is spending gas and time. That’s why we integrated two-step verification and validation of the payment method for the requested trip amount.

How this works?

The rider sets the desired destination point, vehicle type and payment type. At this point the trip gets estimated and no matter which payment method is chosen the rider’s credit card will get authorized. This means the estimate fare amount will be frozen on your credit card, usually authorizazions are a little more than the actual fare to cover the trip in case of a delay, but remember it’s just an authorization that will delete on it’s own in case the trip get canceled.
After the trip finished we do the capture according to the real fare price shown in the invoice.

When the authorization become canceled?

Authorization amount will be removed typically within 1-3 business days, and your card won’t actually be charged.

An authorization caused an overdraft?

If you have questions about overdraft fees, contact your bank directly.

I didn’t take a ride but i see a charge. Why this happened ?

This is an authorization, not a charge. Carsmartt uses temporary authorizations to confirm your payment method. The authorization is not a process payment but may show on your bank statement and will delete on its own, if you receve a text from your bank with a charge from Carsmartt please disregard.